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Key Skills Series - Electronic Etiquette: Working with Phones and Email

Part 4 of our Key Skills in Educational Settings series looks at the range of ‘soft’ skills you need in any workplace. This course supplements the previous session (on written communication) to explore what professionalism looks like in emails, and also over the phone.

  • Easily accessible
  • Supportive delivery
  • For newer employees but also more experienced line managers/mentors
1 hour
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About this course

Whether you mean to or not, every time you pick up the phone, or send an email, you deliver a message about the standards in your organisation. So how do you come across when you communicate beyond the four walls of the office? This course offers a range of guidance and practical advice to professionalise the way you use phones and email. By attending this training you will:

  • Understand the impact of customer service on sales and corporate image
  • Explore ways to improve your language, tone, sensitivity and ‘voice’
  • Learn about privacy and metadata


  • Employees in all industries who are near the beginning of their careers
  • Line managers / senior managers, to inform their mentoring role
  • School leavers and university students

Live stream and recorded courses

Recording course. Watch at home, at school or on the go.
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