Part 4 of our Key Skills in Educational Settings series looks at the range of ‘soft’ skills you need in any workplace. This course supplements the previous session (on written communication) to explore what professionalism looks like in emails, and also over the phone.
Whether you mean to or not, every time you pick up the phone, or send an email, you deliver a message about the standards in your organisation. So how do you come across when you communicate beyond the four walls of the office? This course offers a range of guidance and practical advice to professionalise the way you use phones and email. By attending this training you will: