School Improvement & Development Conference 2023: Book your early-bird place

Challenging Conversations: Feedback and Support to Improve

Supporting staff can be fraught with challenges. Choosing the right tone, approach, setting to convey your message so it has impact is tricky. Maintaining improvements after that initial conversation can be trickier. How can we improve, whilst keeping people on board? We will look at:

  • How to get the best from professionals across your school
  • Challenge whilst maintaining working relationships
  • Building a toolkit of appropriate challenge
1 hour
£99 + VAT
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About this course

‘Holding people to account’, ‘improving standards of education’, ‘challenging underperformance’.  All of these can be ideas that cause anxiety for a range of leaders – but it doesn’t have to be like this.  Our experiences of senior leadership and subject leadership across the whole education landscape have shown us that there are ways of ensuring challenge and sustained improvement – without impacting on wellbeing or good teamwork.

This course shares several of our strategies for working with complex teams in, and beyond, your school setting. We will look at:

  • A range of forms of communication – and their best uses
  • Active listening as a leader to ensure clarity of communication
  • Planning your challenge – and how to have ‘difficult conversations’
  • Clarifying your expectations to help you bring the best for pupils.

This course is appropriate for secondary schools.

  • Secondary School senior leaders
  • Secondary school subject & middle leaders
  • All age ranges

If there are no livestream dates currently planned, please contact us on 01206 625 626 or email us at and we will work with you to find a suitable date.

How to access this course

This course is easy-to-access in any of the below formats...

  • Face-to-face at COVID-secure venues across England on the dates below. Please click here to see our COVID-19 update.
  • Via livestream on the dates below - accessible from home, from your school, or anywhere with an interconnected device.
  • School-wide license, for every member of staff in your school to watch for a period of 30 days. Please contact us to purchase your school-wide license for this course.
  • An INSET or after-school twilight at your school, tailored to your requirements. Contact us for your personalised quote.

Live stream and recorded courses

Recording course. Watch at home, at school or on the go.
Available anytime
Pause, search and watch again for 30 days.

This course as an INSET Day

Our in-service training provides exciting and dynamic ways to inspire, challenge and develop your staff, whether they are Teaching Assistants, Teachers or Senior Leadership.

Your first point of contact would be with our Head Office team, who will identify your needs and priorities and ensure that the accompanying training materials we provide are of the very best quality.

Like to run this INSET DAY in your school?

Send us an enquiry and we will get in touch to talk about your school's requirements.

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