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Customer Services Policy Statement

TT Education is committed to providing high-quality services to our clients at all times.  If something does not go to plan, we will act quickly to resolve the situation.

If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below.  We will respond to your query within three working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All of our consultants will be informed of our customer service standards and will exhibit:

  • Customer friendly service skills
  • Outstanding knowledge in the service provided
  • Professionalism
  • Courtesy in meeting the needs of our customers.

Communication

We at TT Education will return all phone calls and e-mails received within agreed timescales. Where we are unable to meet this agreement, we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs.  We will make sure that the policy will be applied consistently to all our customers.

Complaints

We of course hope you are completely happy with our service, but if something does go wrong, we would like to know about it, so that we can put things right and ensure it does not happen again.

TT Education seeks fair, just and prompt solutions where possible to any complaints and appeals.  All such issues should be directed to the office, where they will be acknowledged and directed to the attention of the appropriate person.  The issue will be investigated and responded to within 3 working days.  Where we are unable to meet this agreement, we will inform you of this as soon as possible and agree a new deadline.

You can contact us as follows:

Telephone:      01206 625626

Fax:                 01206 625627

E-mail:             info@tteducation.co.uk

Post:               TT Education, The Yellow House, Knowledge Gateway, Nesfield Road, Colchester, CO4 3ZL